Guidelines for using our equipmentDelivery & Pickup Policy
At O&O Brothers, we strive to make your rental experience seamless — from booking to setup. This Delivery & Pickup Policy outlines how our equipment is dispatched, handled, and collected to ensure smooth, transparent operations for every client.
1. Delivery Coverage & Scheduling
We offer equipment delivery and pickup services across select regions, subject to availability and location confirmation at the time of booking.
Customers are required to confirm the delivery address, contact person, and preferred delivery time at least 24 hours prior to the rental start date.
All deliveries are scheduled based on equipment readiness, location distance, and booking order.
2. Delivery & Pickup Charges
Delivery and pickup charges may vary depending on distance, order volume, and urgency.
Standard Deliveries: Within city limits, a nominal logistics fee applies.
Outstation Deliveries: Charged based on kilometers and vehicle type.
Urgent or Late-Night Requests: May incur additional handling fees.
Customers may also opt for self-pickup from our office or warehouse upon providing a valid ID, security deposit, and booking confirmation.
3. Equipment Handover & Inspection
All equipment is carefully tested and verified before dispatch.
Upon delivery, the customer or an authorized representative must:
Inspect all items for functionality and condition.
Sign the Equipment Delivery & Condition Form acknowledging receipt.
Any issues or discrepancies must be reported immediately upon delivery. O&O Brothers will not be responsible for damages or missing accessories reported later.
4. Customer Responsibility & Equipment Return
Once the equipment is delivered, responsibility for its safety, care, and proper usage rests with the customer until it is returned or collected.
All items must be returned in their original packaging and working condition.
Any damage, loss, or missing accessories will be assessed and charged accordingly.
Pickup must be scheduled at least 2 hours before the return deadline to ensure timely collection.
5. Failed or Delayed Deliveries
If the customer or authorized person is unavailable during the scheduled delivery or pickup window, our team may:
Reschedule the service (subject to slot availability), and
Apply an additional delivery attempt fee.
We recommend keeping the communication line open on the delivery day to avoid unnecessary delays.
6. Liability & Transit Safety
All equipment is transported with the utmost care. While we take every precaution, O&O Brothers is not liable for delays or damages caused by external factors such as traffic, road conditions, or weather disruptions.
Insurance for high-value rentals during transit can be arranged upon request.
7. Contact & Support
For delivery or pickup scheduling, rescheduling, or assistance, please contact:
📞 +91 62387 05016
📧 hello@oandobrothers.com
🕒 Support Hours: 9:00 AM – 9:00 PM, Monday to Sunday
8. Policy Updates
O&O Brothers reserves the right to modify or update this policy at any time without prior notice. Changes will be reflected on our website and apply to all future bookings.
O&O Brothers
🎬 Your Creative Vision, Our Reliable Gear.